All orders include free shipping, except for large furniture and oversized rugs.

If something doesn’t quite fit your vision, don’t worry! We gladly accept returns or exchanges within 30 days of purchase. However, the buyer is responsible for return shipping charges. Please note that we do not refund original shipping charges (if applicable).To initiate a return, please visit our CONTACT page. We will provide you with a return authorization number and the address of our dedicated warehouse for product returns. Purchases made with gift cards are eligible for store credit only.

All items must be returned in their original packaging. If the original packaging is not available, the customer is responsible for providing an equivalent packaging. Items must be in new condition—unused, unwashed, and free of any signs of wear. Please note that once lighting has been installed, it cannot be returned.

All undeliverable/refused orders are subject to a 20% restocking fee, as well as any associated shipping costs.

We currently ship only to the 48 contiguous states. Please note that we cannot deliver items to P.O. boxes or A.P.O. addresses.

Once an order has shipped, we cannot cancel or modify the shipping address. For any changes to the address, please contact the carrier directly.

Unless otherwise noted on the product page, most in-stock items will be shipped within 2 to 3 business days. If your order includes multiple items, they may be shipped separately and arrive on different delivery dates.

Once your order has been shipped, we will email you a tracking code to the address provided during the order process. It may take up to 24 hours for FedEx or UPS and up to 48 hours for LTL shipments for tracking info to appear. If you can't track your package after this time frame, please visit our Contact Us page for assistance.

Promo codes are sent immediately! Please check your spam folder if you don’t see it in your inbox. If you still haven’t received it after two hours, don’t hesitate to Contact Us for assistance!

Due to our insurance policy requirements, all orders are shipped with a signature required upon delivery. Kindly ensure that someone is available to accept the package.

While we work diligently to ensure your item arrives in impeccable condition, occasional damages may occur during shipping. To safeguard your purchase, we highly recommend inspecting your item carefully before signing for delivery. If you spot any damages or defects, please document them on the receipt provided by the carrier. Moreover, it's essential to email us of any issues within 24 hours of receiving your item at ino@rug-resources.com with pictures so we can promptly assist you. Your satisfaction is our priority!

Discounts cannot be combined. No adjustments will be made to previous purchases.

Variations and imperfections in the weave, fibers, size, color shades, and overall dimensions of the rug are natural characteristics that enhance the uniqueness of each piece. These features should not be viewed as manufacturing defects.

Due to variations in how monitors display color, we cannot guarantee that the product color will match what you see on your screen. Product descriptions, including colors, textures, and features, are provided by the manufacturer. Rug Resources is not liable for discrepancies, minor imperfections, or customer dissatisfaction unless there is a verified defect from the manufacturer.

We are an online store registered and located in Lawrenceville, New Jersey.