Terms and Conditions
Estimated Shipping Times
All in-stock items are shipped within 2 to 5 business days. If the item you ordered becomes unavailable when we place your order with the manufacturer, we will contact you with a new estimated shipment date. At that time, you can keep your order as is, cancel the specific item, or cancel the entire order. We will make every effort to keep you informed about any production delays, and should any issues arise, we will notify you as soon as we become aware.
Returns and Exchanges
If something doesn’t quite match your expectations, don’t worry! We happily accept returns or exchanges within 30 days of purchase. Please note that the buyer is responsible for the return shipping costs. Additionally, we do not refund the original shipping charges (if applicable). To initiate a return, please visit our CONTACT page. We will provide you with a return authorization number and the address of our dedicated warehouse for product returns. Please note that items marked as FINAL SALE, CUSTOM MADE, or CLEARANCE are not eligible for return. Additionally, lighting products cannot be returned once they have been installed. Gift card purchases are only eligible for store credit.
Returns for Oversized Rugs and Furniture Shipped via Freight
To arrange returns for oversized items such as rugs or furniture shipped via freight, please email us at info@rug-resources.com or visit our Contact page. Refunds for freight returns will be issued, minus original shipping and handling charges and a 20% restocking fee from the original product price. Return requests will only be accepted within 21 days of delivery.
Refused Deliveries and Undeliverable Packages
If delivery is refused or the carrier returns the package as undeliverable, return shipping charges and a 25% restocking fee will be deducted from the refund.
OVERALL VARIATION
Variations and imperfections in the weave, fibers, size, color shades, and overall dimensions of the rug are natural characteristics that enhance the uniqueness of each piece. These features should not be viewed as manufacturing defects.
COLOR VARIATION
Due to variations in how monitors display color, we cannot guarantee that the product color will match what you see on your screen. Product descriptions, including colors, textures, and features, are provided by the manufacturer. Rug Resources is not liable for discrepancies, minor imperfections, or customer dissatisfaction unless there is a verified defect from the manufacturer.
LEGAL OR CREDIT CARD DISPUTES
If a disputed legal or credit card transaction is deemed valid or in favor of Rug Resources, the customer or relevant party will be responsible for all legal fees and costs incurred by Rug Resources. All transactions and disputes are subject to the jurisdiction of New Jersey law, and any ensuing litigation must be initiated in Mercer County, New Jersey, within the jurisdiction of the City of Lawrenceville.
ORDER ACCEPTANCE
The receipt of an order number or an email order confirmation does not mean that the order has been accepted or that an offer to sell has been confirmed. Rug Resources reserves the right to limit the quantity of orders for any item and/or to refuse service to any customer without prior notice. Verification of information may be required before we accept an order. Prices and availability of products on our site are subject to change without notice. Any errors will be corrected as soon as they are discovered. Rug Resources also reserves the right to revoke any stated offer and correct any errors, inaccuracies, or omissions, even after an order has been submitted. Specific orders may be considered improper use of the site. At our sole discretion, Rug Resources reserves the right to refuse or cancel any order for any reason. Your account may also be restricted or terminated at Rug Resources' sole discretion. Items purchased with a quantity discount may be re-priced upon cancellation.
COPYRIGHT
All content on this site, including text, graphics, logos, images, audio clips, downloads, data compilations, and software, is owned by the site's owner or its content suppliers and is protected by United States and international copyright laws. Compiling this content is also the exclusive property of the owner and is similarly protected. The owner or its suppliers own all software on this site and is subject to copyright protection.